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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the first step you should take is to push the Help button, which is visible on each and every page. A pop-up window will show up. It comprises detailed information about all the operations that you can perform on the given page. Each popup shows up on the same page so that you can quickly get back to your work.

Video Tutorials

We have a vast variety of tutorial videos illustrating how to use our hosting Control Panel. They're shot for those of you who would like to see how things are being done rather than only reading articles. Thus, anyone can quickly become familiar with our web hosting Control Panel by simply watching our step-by-step educational video clips.

F.A.Q.

If you can't discover the solution you searching for, have a peek at our comprehensive Frequently Asked Questions database, which comprises questions asked by real users and offers practical solutions. We frequently "revamp" our Frequently Asked Questions database with new entries in an attempt to embrace all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't find the solution you searching for in the Frequently Asked Questions database either, you can contact our fantastic team of tech support engineers available 24/7 and eager to assist you with any question. Each support ticket you send will be responded to in less than 1 hour (the average support ticket response time being just twenty mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 257618

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com